Regional Administrator

American Health Network, an Optum company, is a growing care delivery organization and a national leader in delivering high-quality, convenient, affordable healthcare in a patient centric manner.? We are uniquely positioned to address two of the largest challenges facing the U.S. healthcare system ? access and affordability.
Partnering with the lead physicians, Practice Oversight Team, and the Physician Business Managers, the Regional Administrator will be responsible for incorporating the company vision into the organizational strategy of the practice operations.? The primary focus will be to maintain and build a high performing service line across this multi-site organization.? The Regional Administrator will have accountability for delivering results within provider engagement, staff and clinical efficiency, patient satisfaction, and driving quality across the operational platform.?
The Regional Administrator is involved in planning, budgeting, forecasting, assessing facility needs/locations, and reporting for all of the business markets within the assigned geographic regions.? As a member of the leadership team, the Regional Administrator will function as a high performing leader and effective team player striving to contribute valuable ideas and feedback while meeting constant numerous time critical demands.? They will be relied upon to persevere in driving and sustaining the changes and growth that occur at American Health Network and be resilient, flexible, and motivating.? This individual must fully engage and communicate consistently to the team and be open to growth and feedback from team members as they follow through on commitments.? This role requires an energetic and passionate champion for company changes, growth, and challenges while fostering a positive, dynamic, engaged environment.
While this position is operationally and strategically focused, the individual will also be responsible for understanding the intricacies specific to patient care, technological advances, and changes in healthcare.?
Primary Responsibilities:

  • Assists in the development and presentation of the clinical activities budget, including staffing, support plan and equipment needs projections

  • Serves as liaison between the Care Council(s) and Central Services Organization (CSO); collaborates with various departments at CSO to prepare and recommend credentialing qualifications, ensure adherence to compliance and legal standards, creates recommendations for job descriptions and evaluation standards for all clinical personnel including assessing growth, labor model to deliver scale and leverage to drive consistency in healthcare delivery across the platform, conducts disciplinary and termination meetings after consulting with HR, assists staff in the interpretation of policies and procedures

  • Leads/participates in periodic review of practice management functions, collaborating with the Continuous Improvement and Practice Oversight Teams to implement workflows/initiatives relating to fiscal responsibility, staff engagement, customer satisfaction and improved patient experiences relating to: reception, phone triage, patient flow, outreach services, laboratory, follow-up on missed appointments, referral tracking, etc.

  • Reviews patient satisfaction surveys and aligns operations strategy to drive increasing patient satisfaction, functions as escalation point for patient complaints

  • Encourages the use of American Health Network brand identification in the local service area and within all internal operations

  • Arranges and conducts regular meetings of clinical providers

  • Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement

  • Ensures activities are appropriately integrated into the strategic direction, as well as the mission and values of the company

  • The ability to inspire over the top performance every day

  • Executive reporting, program documentation, physician engagement and interdisciplinary team collaboration?

  • Bachelor?s degree required with a minimum of five years demonstrated supervisory experience in a medical group setting required ;? MHA or MBA preferred

  • Working knowledge of legal contracts, potential liabilities, and insurance needs

  • Knowledge of current medical terminology

  • Ability to write reports, business procedures, and local procedure manuals

  • Proven experience managing organizational growth and change

  • Well-honed communication skills (both written and verbal)

  • Ability to build strong relationships across a variety of stakeholders

  • Leadership for multiple sites

  • Very strong analysis background, including financial (IOI, break even, gap analysis)?


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